Policies

Company Policies:

Return Policy

Returns – We at CHEFLAND have gone through great lengths to ensure that you will be 100% satisfied with your purchase and has committed to make your online shopping experience a safe and pleasurable one, but sometimes you just need to return an item for various reasons. We gladly accept returns on all unused items that are still in their original packaging, with the exception of seasonal items or items on specials. Please contact us as soon as possible by e-mail info@chefland.com or by calling our Toll Free Number (844) CHEFLAND (243-3526).

TIMEFRAME – Returns accepted within 30 days of when item was received.

RETURN FEE – Since we offer FREE SHIPPING the return shipping costs will be the customer’s responsibility. In the event that you’ve received a damaged or defective item, we will gladly cover the return shipping cost. No questions asked. Please contact our dedicated staff and they will provide you with a prepaid return label.

RESTOCKING FEE – No restocking fees charged for items branded by CHEFLAND. CHEFLAND reserves the right to charge a restocking fee of 15% restocking fee for items from other brands or other suppliers.

REFUND – Your full refund will be given as ‘Money Back’. We will refund you with the same payment method you used when you purchased your item at www.chefland.com. In the event that there will be a restocking fee, the fee will be deducted from your refund.

CANCELING AN ORDER – Please contact us immediately if you wish to cancel an order. If your order has not yet been processed it will be canceled and NO FEE shall apply. If your order has been processed, please see our Return Policy.

Shipping Policy

FREE SHIPPING – CHEFLAND is privileged to announce that all of our items are shipped for free. Free. At no additional cost added.

SHIPPING ADDRESS – To avoid all kinds of fraud we at CHEFLAND prefer to ship all orders to your direct billing address. However we recognize the necessity for customers to have an option of shipping the package to an alternate address. If you choose to have the package shipped to an address different than your billing address, please contact us and we will do the best of our ability to assist you in this matter.

PO BOXES – Sorry. But we do not deliver to Post Offices. Our carrier guarantee does not cover any packages delivered to P.O. Boxes so we will refrain from shipping items to any PO Boxes. Please understand that it is our concern to make your experience at CHEFLAND.com as safe as possible.

STANDARD SHIPPING – Most orders are shipped within 1-3 business days with the exception of custom or over-sized items. We ship with UPS and the United States Postal Service. In keeping with our commitment of great service to our customers, we will choose the method of delivery based on what we determine is the most effective and least expensive. Once item is shipped out you will get an email notification with your order tracking number. In the event that there is an unexpected delay in the shipping or processing of an order, we will notify you via e-mail.

EXPEDITED SHIPPING – Many of our items can be offered to our customers as fast as Next Day, 2 Day or 3 Day shipping. Please contact us to see if this option is available, as there are some items, due to size and/or destination, which cannot be expedited. Please take into account that it takes some time to process an order. Expedited shipping only applies to the actual shipping itself. Any promotional shipping offers apply to standard shipping only.

TRACKING – Once an order has been processed, you shall receive an e-mail from CHEFLAND containing all shipping and tracking information. You can also log in to our website with your user ID and password and track your package in the My Account section. If you forgot your password, simply click on Forgot Password and a temporary password will be emailed to you.

INTERNATIONAL SHIPPING – We at CHEFLAND.com apologize for the inconvenience it may cause you. But we do not currently ship international.

Sales Tax

As CHEFLAND is located in New York State, we are required by law to collect sales tax on all deliveries within NY State. The NY State sales tax rate is currently 8.875%. CHEFLAND does not collect sales tax on orders shipping anywhere outside of New York State.

Payments

PAYMENTS ARE DUE – At CHEFLAND your card will NOT be charged until the order is ready to ship. Once it is ready to be shipped out to you –our dear customer- we will charge your card. Please understand us as we cannot send out your order until full payment is received.

Payment Methods

PAYMENT METHODS – CHEFLAND accepts the following payments from our US residents:

  • Credit Cards: Visa, MasterCard, American Express and Discover, processed through our secure FidelyPay (USA E-pay) gateway.
  • Personal or Cashier’s Checks: Drawn on a US bank only. We ship your purchase after the funds have cleared, which usually takes 5-7 business days.
  • PayPal: Pay directly from your PayPal account. The charge on your credit card statement will appear as “ILH Sales Inc.”

PAYMENT METHODS WE DO NOT ACCEPT – For your security and safety, we unfortunately do not accept ACH and wire transfers.

Product Availability

AVAILABILITY – Although not all supplies displayed are in stock, we do maintain a large inventory of in-stock items ready to ship the same day (for orders placed till 2:00 PM EST) or next business day. If an item is not in stock we can generally source it for delivery within a relatively short period of time, such as 3-4 business days. However, some of our products must be special ordered and may take longer to come in. We will notify you an estimated delivery time within 1-2 business days of receiving an order. If your order is time sensitive, we encourage you to contact us before placing an order, to confirm availability. Should there be a delay in delivery we will notify you as soon as possible.

BACKORDERS – All orders are subject to inventory on-hand. Back orders will be cancelled unless specifically requested by the customer

Privacy & Security

This is a privacy policy for CHEFLAND.com. It describes the data we collect on the site and what we do with the data. Keeping the information private and secured is very important to us. We invite you to contact us if you have questions about this policy. You may contact us by e-mail at the following address: info@chefland.com. Or by phone at the following Toll Free Number: (844) CHEFLAND (243-3526).

INFORMATION WE COLLECT – The information we gather from customers helps us personalize and continually improve your shopping experience at CHEFLAND.com. Here are the types of information we gather. We receive and store any information you enter on our Web site or give us in any other way. We DO NOT store credit card information. You can choose not to provide certain information, but this can limit your access to many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. By providing your email address you agree to receive marketing emails from CHEFLAND.com and may unsubscribe at any time. We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses CHEFLAND.com.

COOKIES – CHEFLAND uses “cookies” to improve our customer’s shopping experience. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided.

INFORMATION SHARING – Information about our customers is an important part of our business, and we are NOT in the business of selling it to others. We work in conjunction with other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering orders, processing credit card payments, and providing customer service. They have access to address information needed to perform their functions, but may not use it for other purposes. We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of CHEFLAND.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

INFORMATION SECURITY – We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close your browser window when finished using a shared computer.

Terms of use

Please click here to view our complete Terms and Conditions of use.

 

If you have any questions, do not hesitate to contact us for help. We can be reached toll-free at (844) 243-3526 (CHEFLAND) or via e-mail at info@chefland.com. Thank you for shopping at CHEFLAND!